Privacy Policy

Agni Express Logistics operates this online platform. We are committed to protecting the privacy of our users. This policy explains how we collect, use, and share your information when you use our site or services.

Information We Collect

We collect information that you provide directly to us when you use our services, such as when you request a quote, create an account, track a shipment, or contact us. This information may include your name, company information, and details necessary for providing logistics services, such as shipment information (sender, recipient, contents, origin, destination).

We may also collect information automatically when you visit our site. This includes information about your device and usage, such as your IP address, browser type, operating system, referring URLs, pages visited, and access times. We collect this information through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services, including processing shipments, tracking, and managing accounts.
• To improve, personalize, and expand our services.
• To understand and analyze how you use our services.
• To communicate with you, respond to your inquiries, and provide customer support.
• To develop new products, services, features, and functionality.
• To detect and prevent fraud and other illegal activities.
• For compliance with legal obligations and to protect our rights and interests.

Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Your consent, where applicable.
• The necessity for the performance of a contract with you or to take steps at your request before entering into a contract.
• Compliance with a legal obligation to which we are subject.
• Our legitimate interests, provided these interests are not overridden by your data protection rights.

Sharing Your Information

We may share your information with third parties for specific purposes:

• With service providers who perform services on our behalf, such as carriers, agents, and IT service providers, necessary for providing logistics services. These partners are required to protect your information.
• With professional advisors, such as lawyers, auditors, or insurers.
• In connection with a business transfer, such as a merger or acquisition.
• If required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We do not sell your personal data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The exact retention period depends on the type of data and the purpose for which it is processed.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate personal data.
• The right to request erasure of your personal data, under certain conditions.
• The right to object to the processing of your personal data, under certain conditions.
• The right to request restriction of processing your personal data, under certain conditions.
• The right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at the address provided below.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure.

International Data Transfers

As a logistics company operating internationally, your information may be transferred to and processed in countries other than your own. When transferring data to countries outside the EEA, we ensure appropriate safeguards are in place, such as using standard contractual clauses approved by the European Commission or relying on the recipient's Binding Corporate Rules, to protect your data.

Cookies

Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at our physical address:

Agni Express Logistics
Building 4,
Acme Plaza,
5th Floor,
Mumbai, Maharashtra, 400086,
India.